Request Warranty Registration
For review by our support team
Send your figurine's style code (or batch number) and purchase details to our support team. Submitting this form does not automatically activate coverage or issue a warranty certificate.
Register Your Product
Submit a registration request.
Our support team reviews the details you provide and contacts you by email about the next steps and applicable warranty terms — including our 12-month coverage against manufacturing defects in paint, color and structure.
- Check your style or batch code — Copy the code exactly as printed on the base of the figurine or on the packaging label.
- Keep proof of purchase — Have your order number and purchase date available for support.
- Wait for confirmation — A form receipt is not confirmation of warranty coverage or eligibility.
Registration form fields
|
Field |
Notes |
|
Email address |
Where we send your confirmation and warranty terms |
|
Order number |
Found in your order confirmation email |
|
Purchase date |
Date of delivery, not the date of ordering |
|
Product / SKU |
e.g. "12-pc Mini Forest Animals Set" |
|
Style or batch code |
Printed on the base of the figurine or the box label |
|
Photos |
Optional for registration; required for damage or defect claims |
|
What happened |
Brief note on the issue, if any |
|
Submit request |
Sends your details to the support team for review |
How to Use
Care & Display Center
Watch the unboxing guide, learn the four care steps, download product guides, and keep the care notice close before your first display.
U — Unpack. Lift each figurine out of its foam slot by the body, not by the ears, tail, wings or antennae.
P — Place. Display on a flat, stable surface away from shelf edges, heat sources and direct sunlight.
C — Clean. Dust with a soft, dry brush or microfiber cloth. Never soak in water or use alcohol or solvents.
S — Store. Keep the original box and foam — reuse it whenever you pack, move or store the collection.
Important care notice: Resin figurines are fragile and contain small parts. Keep them out of reach of children under 3 and away from pets, and never leave them in a hot car or on a sunny windowsill for long periods — heat and UV will fade the paint and crack the surface.
Extended Warranty
Four Exclusive Benefits
Ask our support team which benefits apply to your product and purchase. Eligibility and any replacement request are subject to the applicable terms.
Hassle-Free Support
If the paint peels, chips or a piece cracks under normal indoor use during the warranty period, contact us for professional after-sales service.
Free Replacement
Did your set arrive chipped, cracked or with a piece missing? We will replace it free of charge — in most cases no return is required. Terms and conditions apply.
Care & Restock Alerts
Receive seasonal care reminders, restock notifications and new series announcements for your collection.
Early Access
Be the first to know about new animal series, limited colorways and exclusive set offers.