Refund policy

Overview

We want you to be completely satisfied with your purchase. Please inspect your order upon receipt and contact us promptly if there are any issues with your items.

Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or you received the incorrect item, please contact us within a reasonable time after delivery with your order number and clear photos of the issue. We will review your request and arrange an appropriate solution, such as a replacement or refund.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Please contact us before sending any items back; returns sent without prior confirmation cannot be accepted.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method. Please note that processing times may vary depending on your payment provider or financial institution.